Privacy policy
Privacy Policy for FirstUse Website and FirstUse AI Coach App
This Privacy Policy outlines how FirstUse collects, uses, maintains, and safeguards information gathered from users of our website and the FirstUse AI Coach App. By using our website or app, you agree to this Privacy Policy.
Information We Collect
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Personal Identification Information:
- We may collect personal information such as your name, email address, and any other details you provide voluntarily. This information is used to personalise your experience and manage your account.
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Non-Personal Identification Information:
- We may collect non-personal details, such as your browser type, IP address, device information, and technical data, to improve our services and enhance the app experience.
How We Use Your Information
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To Provide and Improve Our Services:
- We use the information to personalise user experiences, process transactions, deliver content, and improve the app and website’s functionality.
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For Customer Support:
- To respond efficiently to your inquiries, feedback, or support requests.
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To Send Periodic Emails and Notifications:
- We may send information related to your account, updates, or marketing communications. You can opt out of these communications at any time.
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To Enhance User Experience:
- Information helps us understand how users interact with the app and website, allowing us to improve features and content.
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For Data Analysis:
- We use aggregate data to analyse trends, manage our platform, and better serve our community.
Data Protection and Security
- We implement a variety of security measures to safeguard your personal information. Data is stored on secure servers and protected through encryption, firewalls, and regular security audits.
- We do not sell, trade, or rent personal information to others. Access to your data is restricted to authorised personnel only, and our third-party service providers are required to protect your data in compliance with our policies.
Data Sharing and Third-Party Services
- We may share information with trusted third-party services, such as payment processors, app hosting providers, and data analytics tools, solely to facilitate our services. These third parties are bound to keep your information confidential and secure.
- Third-Party Tools: Our app and website may use services like Bubble.io, OpenAI, Shopify, and Zapier. Each provider has its own privacy practices, and we ensure they are compliant with data protection laws.
Children’s Privacy
- Since the app may be used by individuals under 16, we take extra steps to protect their privacy. Parental consent is required where applicable, and we do not knowingly collect data from children without such consent.
Cookies and Tracking Technologies
- We may use cookies and similar technologies to track usage and gather information to improve our app and website. You can control cookie preferences through your browser settings.
User Rights and Data Control
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Access and Update:
- You have the right to access, update, or delete your personal information. Contact us if you need assistance.
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Opt-Out Options:
- Users can opt out of receiving marketing communications or request to have their data removed from our systems.
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Data Retention:
- We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we will securely erase your data, except where retention is necessary for legal obligations.
Data Collection for the App
- Information collected from the FirstUse AI Coach App, such as queries, saved Playbook content, and training preferences, is used to enhance your experience and provide personalised content. We do not retain these conversations beyond the session, except for saved items in your Playbook, which remain accessible only to you.
Changes to This Privacy Policy
- FirstUse reserves the right to update this Privacy Policy at any time. Changes will be posted on our website or app, and we encourage users to review this page periodically.
Contact Information:
If you have questions about this Privacy Policy, please contact us at sales@firstuse.com.au
Your continued use of the FirstUse website and AI Coach App signifies your acceptance of this Privacy Policy.